Refund policy

If you need to return your product, we'll organise and cover the return shipping costs across Australia without any restocking fees or hidden costs.

You'll have the option for a store credit, a full refund, or an exchange when the returned products meet the return criteria:

• The products cannot be used, damaged or modified and must be returned in the original packaging materials
• Some products, such as Almost New, Made-to-Order, Installed, and Custom-Made products, aren't eligible for return
• The 100-day period begins from the day that your order is delivered or picked up.
• Only valid for the original purchaser
•  Only valid for online sales via jinjia.com.au
• Refunds, store credits or item swaps apply only to the cost of the products. Installation fees and original shipping costs will not be refunded